1. Introduction

Welcome to FR by Lélia. We value your privacy and are committed to protecting the personal information you provide. This document outlines how we collect, use, and protect your personal data. By completing our questionnaire or submitting your application, you agree to the terms and conditions laid out here. Please read this document carefully before proceeding. If you do not agree with these terms, please refrain from submitting your information.

2. Data Controller Information

FR by Lelia

9 allee du parc George Pompidou Grenoble 38100 France

Contact Email: frbylelia@gmail.com

Contact Phone Number (via Telegram): +33 7 44 74 61 67

We are the data controller responsible for the collection, processing, and storage of your personal data. If you have any questions or concerns about how your data is being handled, please contact us.

3. Purpose of Data Collection

We collect and process personal data for the following purposes:

• Study Abroad Application: To assess your eligibility for studying abroad, including academic, professional, financial, and motivational criteria.
• Visa Processing: To ensure compliance with foreign visa and immigration regulations.
• Regulatory Compliance: To meet legal obligations set forth by relevant authorities.

Your data will only be processed for these purposes and will not be used for any unrelated activities.

4. Types of Data Collected

We collect the following types of personal data:

• Personal Identification Data: Name, date of birth, nationality, contact details.
• Educational and Professional Background: Academic qualifications, work experience.
• Financial Information: Living expenses, funding sources.
• Motivational Information: Reasons for studying abroad, language proficiency.
• Legal and Immigration Data: Visa history, legal issues.

Sensitive Data: We do not collect sensitive data such as health, race, religion, or sexual orientation unless explicitly required for your application and with your explicit consent. If we collect such sensitive data, we will clearly state the type of data and the purpose for its collection.

5. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

• Consent: By completing the questionnaire, you consent to the collection and processing of your personal data for the stated purposes.
• Contractual Necessity: The data is necessary to fulfill our agreement to process your application and services.
• Legal Obligation: Some data is required for compliance with legal or regulatory obligations, including visa processing.

6. Data Minimization and Retention

We are committed to data minimization. We collect only the information necessary for the purposes mentioned above.

Your personal data will be retained only for as long as necessary to process your application and comply with legal obligations. Once your application is processed or no longer required, your data will be securely deleted at the end of each year.

7. Data Transfer Outside the EU

Some of the tools we use to communicate with you and process your requests (for example Telegram, email services or online forms such as Google Forms) may process data outside the European Union. We choose providers that offer appropriate safeguards, such as the European Commission’s Standard Contractual Clauses. Where your application requires it, data may also be shared with institutions or authorities in other countries, at your request.

8. Data Security

We use appropriate technical and organizational measures to ensure the security of your data. These measures include:

• Encryption: All sensitive data is encrypted during storage and transmission.
• Secure Storage: Data is stored in secure databases with restricted access.
• Restricted Access: Only authorized personnel or our business partners are allowed access to personal data.

Despite our best efforts, no system can be completely secure. By submitting your data, you acknowledge this risk.

9. Data Subject Rights (GDPR)

Under GDPR, you have the following rights:

1. Right to Access: Request a copy of your personal data.
2. Right to Rectification: Correct inaccurate or incomplete information.
3. Right to Erasure: Request deletion of your data, under certain conditions.
4. Right to Restriction of Processing: Request restrictions on how your data is used.
5. Right to Object: Object to the processing of your data for specific purposes.
6. Right to Data Portability: Transfer your data to another provider in a machine-readable format.

To exercise any of these rights, please contact us at frbylelia@gmail.com. We will respond to your request within 30 days, in compliance with GDPR.

10. Consent Withdrawal

You can withdraw your consent for the processing of your personal data at any time by contacting us at frbylelia@gmail.com. Withdrawal of consent may impact your ability to complete the application process.

11. Third-Party Data Sharing

We may share your personal data with the following third parties:

• Educational Institutions: For verifying your academic background.
• Visa Authorities: For ensuring compliance with visa and immigration requirements.
• Other Relevant Authorities: As required by law.

Additionally, we may use third-party platforms for data collection and processing (e.g., CRM systems, form tools). These third parties comply with GDPR and have appropriate safeguards in place.

12. Data Breach Notification

In the event of a data breach that compromises your personal data, we will notify you and report the breach to the relevant authorities within 72 hours, in compliance with GDPR.

13. Storage Location

We store your personal data primarily within the European Union. When a service provider stores data outside the EU, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect your data.

14. Third-Party Platforms

If we use third-party platforms to collect or process your data (e.g., Google Forms, SurveyMonkey), we will ensure that these platforms comply with GDPR and have data protection measures in place. We will inform you about any third-party platforms used for data collection.

15. Accessibility and Clear Language

This Privacy Policy is designed to be easily understandable. A checkbox will be provided on the form to confirm that you have read and accepted these terms before submitting your personal data.

16. Updates to this Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and the “Last Updated” date will be revised. Continuing to use our services after updates means you accept the changes.

17. Governing Law and Dispute Resolution

This Privacy Policy is governed by French law and GDPR. Any disputes will be resolved under French jurisdiction.

18. Acceptance of Terms

By completing and submitting the questionnaire, you confirm that you have read and understood the Privacy Policy and Terms and Conditions outlined here, and you consent to the collection, processing, and sharing of your personal data as described.

19. Contact Information

If you have any concerns or wish to exercise your rights under GDPR, contact us at:

FR by Lelia

Contact Email: frbylelia@gmail.com

Contact Phone Number (via Telegram): +33 7 44 74 61 67

We are committed to addressing your concerns promptly.

Last Updated: 02/11/2026

Specific Terms – Immigration Support Services / شرایط ویژه خدمات همراهی مهاجرت

1. Nature of the services. FR by Lélia’s immigration services are offered as independent guidance and practical support. We do not act as a legal representative, we do not provide legal advice reserved to regulated professions, and we do not submit documents on behalf of our clients.

2. Two separate services. Each of our packages is a commercial bundle consisting of two separate services: (a) a consulting service, provided and invoiced separately by one independent provider; (b) an administrative support service, provided and invoiced separately by another independent provider. Each service has its own contract and invoice. The providers act independently and are responsible only for their own service. They are not jointly liable for each other.

3. No guarantee of result. We do our best to guide and support you throughout the process to maximize your chances of success. However, the final decision regarding visa approval is made solely by the immigration authorities and the embassy of the destination country. No applicant is guaranteed to receive a visa. Our services do not constitute a guarantee of approval, and we cannot be held responsible in case of visa refusal.

4. Fees and refunds. All service fees are non-refundable, except in cases where specific refund conditions are stated in the contract, in these Terms and Conditions, or in special promotional offers, and without prejudice to any mandatory consumer rights applicable to the client.

5. Third-party costs. Our fees relate only to our services and are separate from expenses such as university fees, living costs, travel, translation, Campus France or embassy fees.